FAQs

WHAT IS THE FORE?

THE FORE, founded in 2018 by KIM JONES, redefines the conventional notions of the digital retail space through championing collaboration. Made by creatives, for creatives, when collaboration is core, the creative freedom is limitless. (We can do ANYTHING.)

HOW OFTEN DO YOU RELEASE COLLECTIONS?

Each collaborative SERIES is available for purchase in limited quantities on WWW.THEFORE.COM for a limited time. After this period, the designs in that SERIES will be archived and unavailable, so hurry while stocks last.

HOW DO YOU DECIDE ON COLLABORATIVE PARTNERS?

We believe that collaboration is the future of retail. We are dedicated to searching for creatives, designers, artists and entrepreneurs from all over the world to disrupt the industry and bring you, our customers, what you feel is missing in the current retail climate - all while supporting independent talent. If you know someone who should collaborate with us let us know! You can email us at hello@thefore.com, we'll be waiting for you on the other side.

DO YOU HAVE A PHYSICAL STORE?

THE FORE brings you trunk shows in different cities around the world. Right now we do not have any permanent physical stores (call it commitment issues). We're waiting for you to tell us where we should set up shop!

DO YOU HAVE ACCREDITED RESELLERS?

WWW.THEFORE.COM is the only place where you can currently purchase our collaborative designs. We'll let you know if there any changes. For updates come say hi at @theforeseries on Instagram.

WHEN ARE YOU RELEASING CLOTHING?

Soon! We're just waiting for you to collaborate with us so we can be sure we're maximising our collaborative partnerships! Talk to us! What do you want to see next? hello@thefore.com

WHERE DOES THE FORE SHIP TO?

THE FORE currently ships worldwide with most of our products and may take up 5 business days to arrive (but we do our best to bring it to you even faster). Please note that items shipped outside of the Philippines may be subject to import duties, taxes and/or charges which are not included in the total cost of your order. Please note that there may be some products that we are unable to ship to certain locations, please email us at customerservice@thefore.com should you need more information. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

WHEN WILL I GET MY ORDER?

For anywhere outside of the Philippines please allow between 5-7 days. In the Philippines it may take 2-4 business days within Metro Manila. Provincial deliveries may take 6-9 business days. This does not include customs handling and processing (that's dependent on your country's processes). You may track your order on the FedEx website using your tracking number found in the order confirmation email. Please allow us 1 to 2 business days for us to receive and process your order. (We’ll work hard to do it as soon as possible.) If there are any unusual delays outside of the provided timeline, reach out to customerservice@thefore.com! We’ll be happy to help.

HOW MUCH IS SHIPPING?

All shipping charges are computed at checkout. Just a heads up that additional import duties and taxes may be charged to the customer. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

HOW WILL I KNOW MY ORDER IS CONFIRMED 

You will receive an order confirmation email when your order has been processed.

HOW CAN I TRACK MY ORDER

You will receive an order confirmation email when your order has been processed.

CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?

Unfortunately once shipping has been confirmed you cannot edit your shipping address via thefore.com. We'll try to help though so please feel free to reach out to us at customerservice@thefore.com and we’ll do our very best to help.

HOW IS MY PIECE SHIPPED?

Each piece will be carefully packed in a special presentation box containing a unique product pamphlet inside. All packages are shipped to address provided by the customer. Orders sent to the Philippines are sent via XPost. International orders will be sent via FedEx. You will receive a tracking number. Once the item has been posted we are not responsible for delayed, stolen, lost or damaged packages.

HOW DO I PAY?

We accept payments via bank transfer, Laybuy and credit card payments through PayPal. You do not need a Paypal account to pay with your credit card. We accept all major credit cards through Paypal. PayPal allows you to make payments using a variety of methods including: PayPal balance, bank account, debit card, and credit card. During checkout, you will be redirected onto the PayPal website to complete your order.

CAN I RETURN OR EXCHANGE MY ORDER?

To return or exchange your order, please email customerservice@thefore.com and provide the reasons for return or exchange. All returns and exchanges must be made within fourteen (14) days of the delivery arrival date for international orders and for Philippine orders it must be made within seven (7) days. Card refunds may take up to ten (10) business days for your bank to complete. This can vary between card issuers and unfortunately, we are unable to influence this. All goods need to be returned in their THE FORE original packaging, including all boxes, care cards, pamphlets and bubble wrap. If such goods are not returned in the complete, original packaging, a refund or exchange may not be issued. Returned goods that are damaged, worn or altered will not be accepted and may be sent back to the customer. Our products are delicate. Please make sure to keep them in their box. We will not accept products that are dented, scratched or crushed unless they are damaged. Proof of such damage must be provided when such return or exchange is initiated by the customer. Upon receipt of your returned goods, we will notify you that the good was received and is being inspected. After inspection, we will notify you of the approval or rejection of your requested refund.

WHO CAN I TALK TO ABOUT MY CUSTOMER SERVICE ENQUIRIES?

THE FORE is available for customer service at the following times:

Monday - Friday, 8am - 8pm GMT+8 /
Saturday - Sunday, 10am - 4pm GMT+8

Emails to customerservice@thefore.com will be answered within 24-48 hours.