FAQs

WHAT IS THE FORE?

THE FORE, founded in 2018 by KIM JONES, redefines the conventional notions of the digital retail space through championing collaboration. We believe in the power of change through collaboration. Every collection is created in partnership with artists, designers, innovators, manufacturers and entrepreneurs. Through collaboration we bring thoughtful, quality design, made responsibly to the fore. With collaboration, the possibilities are endless.

HOW OFTEN DO YOU RELEASE COLLECTIONS?

We release our limited edition collections based on the requests and feedback of our clientele and partners so each collection is focused and intentional. 

HOW DO YOU DECIDE ON COLLABORATIVE PARTNERS?

We believe that collaboration is the future of retail. We are dedicated to searching for innovators, designers, artists and entrepreneurs from all over the world to bring you, our customers, what you feel is missing in the current retail climate - all while supporting responsible practices. If you know someone who should collaborate with us let us know! You can email us at hello@thefore.com, we'll be waiting for you on the other side.

DO YOU HAVE A PHYSICAL STORE?

THE FORE brings you experiential trunk shows in different cities around the world. Right now we are working on our first SHOWROOM. Sign up to our newsletter for updates.

DO YOU HAVE ACCREDITED RESELLERS?

For now, WWW.THEFORE.COM is the only place where you can currently purchase our collaborative designs. When we find a partner who aligns with our core ethos we'll let you know. For updates come say hi at @theforeseries on Instagram.

WHEN ARE YOU RELEASING CLOTHING?

We just did! Check out our first Ready-to-Wear collection, THE FORE / EAIRTH

WHERE DOES THE FORE SHIP TO?

THE FORE currently ships worldwide with most of our products and may take up 5 business days to arrive (but we do our best to bring it to you even faster). Please note that items shipped outside of the Philippines may be subject to import duties, taxes and/or charges which are not included in the total cost of your order. Please note that there may be some products that we are unable to ship to certain locations, please email us at customerservice@thefore.com should you need more information. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

WHEN WILL I GET MY ORDER?

For anywhere outside of the Philippines please allow between 5-7 days. In the Philippines it may take 2-4 business days within Metro Manila. Provincial deliveries may take 6-9 business days. This does not include customs handling and processing (that's dependent on your country's processes). You may track your order on the FedEx website using your tracking number found in the order confirmation email. Please allow us 1 to 2 business days for us to receive and process your order. (We’ll work hard to do it as soon as possible.) If there are any unusual delays outside of the provided timeline, reach out to customerservice@thefore.com! We’ll be happy to help.

HOW MUCH IS SHIPPING?

Shipping is calculated upon checkout. Just a heads up that additional import duties and taxes may be charged to the customer. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

HOW WILL I KNOW MY ORDER IS CONFIRMED 

You will receive an order confirmation email when your order has been processed.

HOW CAN I TRACK MY ORDER

You will receive an order confirmation email with a tracking number when your order has been processed. If you need any help don't hesitate to reach out via the Messenger app on our homepage, Instagram or customerservice@thefore.com. You are so important to us and we will help in any way we can.

CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?

Unfortunately once shipping has been confirmed you cannot edit your shipping address via thefore.com. We'll try to help though so please feel free to reach out to us at customerservice@thefore.com and we’ll do our very best to help you.

HOW IS MY PIECE SHIPPED?

All packages are shipped to the address provided by the customer. Orders sent to the Philippines are sent via XPost. Orders addressed outside the Philippines will be sent via FedEx. You will receive a tracking number. Once the item has been posted we are not responsible for delayed, stolen, lost or damaged packages.

HOW DO I PAY?

We accept payments via bank transfer, Laybuy (deferred payment) and credit card payments through PayPal and Paymaya. You do not need a Paypal account to pay with your credit card. We accept all major credit cards through Paypal. PayPal allows you to make payments using a variety of methods including: PayPal balance, bank account, debit card, and credit card. During checkout, you will be redirected onto the PayPal website to complete your order.

CAN I RETURN OR EXCHANGE MY ORDER?

To return or exchange your order, please email customerservice@thefore.com and provide the reasons for return or exchange. All returns and exchanges must be made within fourteen (14) days of the delivery arrival date for international orders and for Philippine orders it must be made within seven (7) days. Card refunds may take up to ten (10) business days for your bank to complete. This can vary between card issuers and unfortunately, we are unable to influence this. All goods need to be returned in their THE FORE original packaging, including all boxes, care cards, pamphlets and bubble wrap. If such goods are not returned in the complete, original packaging, a refund or exchange may not be issued. Returned goods that are damaged, worn or altered will not be accepted and may be sent back to the customer. Our products are delicate. Please make sure to keep them in their box. We will not accept products that are dented, scratched or crushed unless they are damaged. Proof of such damage must be provided when such return or exchange is initiated by the customer. Upon receipt of your returned goods, we will notify you that the good was received and is being inspected. After inspection, we will notify you of the approval or rejection of your requested refund.

WHO CAN I TALK TO ABOUT MY CUSTOMER SERVICE ENQUIRIES?

THE FORE is available for customer service at the following times:

Monday - Friday, 8am - 8pm GMT+8 /
Saturday - Sunday, 10am - 4pm GMT+8

Call: +63 908 811 0838

Message/Whatsapp: +63 908 811 0838

Instagram: @theforeseries

Facebook Messenger: Please visit THE FORE homepage and click on the icon at the bottom right of your screen.

Email: customerservice@thefore.com Emails will be answered within 24-48 hours.