Shipping and Returns

SHIPPING

We know how important it is to have your items delivered on time. For deliveries, we will be releasing shipments every Monday and Thursday. You can expect your parcel to arrive in 4-7 days. A tracking number will be provided once the parcel has been shipped out.

SHIPPING FAQs

What courier company do you use?

  • We currently use FedEx as our main courier

What countries do you deliver to?

  • See complete list here.

Do you gift wrap?

  • Unfortunately, we are currently not doing gift wraps but we have a card included in each item purchased and let us know what message you want us to write down through Customer Service with your order reference number.

Do I have to pay for customs and import charges?

  • Depending on the country and its policies, the shipping costs only covers the actual shipping courier charges, insurance surcharges and applicable local taxes from our headquarters origin. Please note that all deliveries may be subject to local import taxes, which are your responsibility where they apply.
  • Please be aware that if you don't choose to pay the import taxes, we reserve the right to charge any additional costs incurred by THEFORE.COM to you.

Can I track my shipment?

  • Of course! You can track them here.

If you have any further queries, feel free to contact us at +63 908 811 0838 or email us at customerservice@thefore.com.


RETURNS

We hope you are delighted with your order. If you’re not perfectly satisfied, you may return the item/s within 14 days. Please note your order number and relay it to the customer service hotline within 14 days. Don’t worry, it’s free of charge!

RETURNS POLICIES:

To ensure you can proceed with your request as soon as possible, please read our returns policy below:

  1. All returns should be sent back to us in the original packaging provided.
  2. You have 14 days from receipt of order to inform us about your returns. Unsuitable items must then be returned within 14 days upon receiving the confirmation from our customer service representative.
  3. Returns outside the 28-day period may be accepted at our discretion.
  4. For items that are returned due to sizing, our Customer Service will advise you on the availability of the size you wish to exchange for.
  5. If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded via store credit in accordance with our policies.
  6. The item/s should be returned unworn/unused and in perfect condition, with all The Fore tags still attached. Returns that are soiled, damaged, or returned without their original labels may not be accepted and will be sent back to the customer.
  7. Before your parcel leaves our headquarters, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact our Customer Service immediately.
  8. If provided, the tags, dust bags, authenticity cards and any packing care should be included in your return.
  9. Underwear and swimming apparel should be tried on over underwear. Returns may not be accepted if the sanitary strip has been removed or if the item is soiled and may be sent back to the customer.
  10. Footwear should be returned unmarked and unused and should be returned with their original packaging.
  11. If your item is faulty, we can offer alternatives such as repair or exchanges. For more information, feel free to contact our Customer Service.

REFUNDS

All successfully returned items will be credited as store credits on the account used to purchase the item/s. The original shipping charges will not be refunded. Please note that refunds can take up to 7 days to show on your account as store credit. If you have any further queries, feel free to contact us at +63 908 811 0838 or email us at customerservice@thefore.com.