Shipping and Returns
FREE AND EASY RETURNS
We hope you are delighted with your order. If you’re not perfectly satisfied, you may return the item/s within 14 days free of charge. Just send us an email to email@example.com. Please note your order number in the subject heading and we'll get back to you with details.
To ensure you can proceed with your request as soon as possible, please read our returns policy below:
- All returns should be sent back to us in the original packaging provided.
- You have 14 days from receipt of order to inform us about your returns. Unsuitable items must then be returned within 14 days upon receiving the confirmation from our customer service representative.
- Returns outside the 14-day period may be accepted at our discretion, at the end of the day it's more important to us that we hear your feedback!
- For items that are returned due to sizing, our Customer Service will advise you on the availability of the size you wish to exchange for.
- If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded via store credit in accordance with our policies.
- The item/s should be returned unworn/unused and in perfect condition, with all The Fore tags still attached. Returns that are soiled, damaged, or returned without their original labels may not be accepted and will be sent back to the customer.
- Before your parcel leaves our headquarters, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact our Customer Service immediately.
- If provided, the tags, dust bags, authenticity cards and any packing care should be included in your return.
- Underwear and swimming apparel should be tried on over underwear. Returns may not be accepted if the sanitary strip has been removed or if the item is soiled and may be sent back to the customer.
- Footwear should be returned unmarked and unused and should be returned with their original packaging.
- If your item is faulty, we can offer alternatives such as repair or exchanges. For more information, feel free to contact our Customer Service.
All successfully returned items will either be refunded or credited as store credit on the account used to purchase the item/s. The original shipping charges will not be refunded. Please note that refunds can take up to 7 days to show on your account as store credit. If you have any further queries, feel free to contact us at +63 908 811 0838 or email us at firstname.lastname@example.org.
We know how important it is to have your items delivered on time. For deliveries, we release shipments twice a week. You can expect your parcel to arrive in 5-7 business days. A tracking number will be provided once the parcel has been shipped out.
What courier company do you use?
Orders sent to the Philippines are sent via XPost. Order outside the Philippines will be sent via FedEx.
What countries do you deliver to?
- See complete list here.
Do you gift wrap?
- Unfortunately, we are currently not doing gift wraps but we have a card included in each item purchased. If it's important to you though, we will of course do our best to find a solution for you. Let us know what message you want us to write down through Customer Service with your order number and we'll get back to you.
Do I have to pay for customs and import charges?
- Depending on the country and its policies, the shipping costs only covers the actual shipping courier charges, insurance surcharges and applicable local taxes from our headquarters origin. Please note that all deliveries may be subject to local import taxes, which are your responsibility where they apply.
Can I track my shipment?
- Of course! You can track them here.
If you have any further queries, feel free to contact us at +63 908 811 0838 or email us at email@example.com.